Job Description

Our Client looking for an Associate Procurement Analyst to manage product listings across their catalogs, ensure accurate and up-to-date product information, and play a key role in processing orders and supporting their client inquiries. In this cross-functional role to ensure smooth order fulfillment and timely, accurate responses to their clients needs.

Key Responsibilities:

Order Processing & Quality Assurance

• Process orders with suppliers, verifying product availability, pricing, and shipping details. Ensure all orders are processed within the specified timeframe.
• Communicate with client professionally and efficiently to resolve order-related issues or discrepancies.
  
• Collaborate with Customer Support to address catalog-related inquiries and ensure the product catalogue remains up to date, by removing End of Life products and replacing with alternative.
  
• Ensure all orders are processed within the specified timeframe.
  
• Respond to internal and external client inquiries regarding order status, shipping, and returns.
  
• Provide clear and timely updates to the Customer Support team on order exceptions or delays.
  
• Escalate complex client or supplier issues to the appropriate team, including; price fluctuations and product discrepancies.

Requirements:

• 2+ years of experience in a procurement, operations, or customer support role.
• Experience with product listing management and order fulfillment.
• Strong attention to detail and ability to maintain high-quality standards.
• Familiarity with eCommerce platform guidelines and compliance.
• Excellent communication and customer service skills.
• Comfortable working cross-functionally across procurement, support, and operations teams.
• Ability to multitask and work effectively in a fast-paced environment.
• Proactive problem-solving skills with a customer-first mindset.
• Zendesk experience is a plus!

Characteristics:

• Detail-oriented with a focus on accuracy and compliance.
  
• Self-motivated and capable of working independently or within a team.
  
• Strong sense of ownership and accountability.
  
• Excellent organizational skills with the ability to prioritize multiple tasks.
  
• A collaborative and service-oriented approach.

* This position is hybrid