This website uses cookies to ensure you get the best experience.

Zcaler.io and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Skip to main content
Zcaler.io career site
Guatemala · Hybrid

Support Engineer

Job Description

Our Client is the leading B2B Buyer Experience Platform, redefining how revenue teams engage buyers through autonomous, AI-powered experiences. Their platform enables marketing and sales teams to deliver dynamic, personalized journeys that continuously adapt based on buyer behavior, intent signals, and real-time data—without manual intervention.

By combining autonomous AI decisioning with deep integrations across CRM, Marketing Automation, and revenue systems, our Client helps teams orchestrate smarter engagement, accelerate the pipeline, and drive measurable growth across the entire customer journey.

Position Overview

The Support Engineer serves as the primary source of support ticket solutions and the technical escalation owner, acting as the engineering bridge between Customer Success and our Client's core R&D teams. This role goes beyond traditional support by combining application development, code-level debugging, data investigation, and integration troubleshooting with strong customer-facing communication skills.

This position owns complex technical issues across our Client's platform—those that require deep analysis of frontend code, backend data, APIs, and custom implementations. The Support Engineer is responsible for diagnosing root causes, validating fixes with Engineering, and ensuring solutions meet enterprise-grade performance, security, and reliability standards.

What you will do

  • Customer support & technical troubleshooting.

  • Integrations with Salesforce, Marketo, Eloqua, HubSpot, Dynamics, and Outreach.

  • Engineering & Code-Level debugging.

  • Analyze data pipelines and ETL timing to explain reporting behavior and data freshness.

  • Analyze and debug custom JavaScript, HTML, and CSS used within our Client's boards.

  • Customization & application development.

  • API, Integration & authentication debugging.

  • Database & data investigation.

  • Escalation ownership & engineering collaboration.

  • Automation, efficiency & technical leadership.

  • Identify recurring technical issues and contribute to the automation of diagnostics or fixes.

  • Improve internal troubleshooting workflows through scripts, tooling, or

    documented playbooks.

Requirements

  • 3+ years of experience in Technical Support Engineering, Solutions

  • Engineering, or Web/Application Development

  • Experience supporting SaaS platforms in B2B or enterprise environments

  • Hands-on experience with APIs, integrations, and custom implementations

  • Strong proficiency in JavaScript, HTML5, CSS3, and JSON

  • Hands-on experience debugging

  • Ability to diagnose complex issues across the full web stack

  • Proficiency with browser developer tools and API testing tools

  • Experience querying SQL / PostgreSQL databases

  • Familiarity with version control systems (e.g., Git)

  • Solid understanding of web technologies: cookies, sessions, UTMs, browser security models

Preferred Experience

  • Experience with Marketing Automation Platforms (Marketo, Eloqua, HubSpot) or CRMs (Salesforce, Dynamics 365)

  • Knowledge of identity management protocols (SAML, OAuth, SSO)

  • Background in B2B SaaS, Martech, RevOps, or ABM platforms

  • Experience working closely with Engineering teams on production issues

  • Experience with AI terminal, IDE and web tools (Claude, Gemini, ChatGPT)


    * This position is hybrid

Locations
Guatemala
Remote status
Hybrid
Employment type
Full-time
Guatemala · Hybrid

Support Engineer

Loading application form

Applicant tracking system by Teamtailor