Job Description

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our client's product development team. As a CSM, you’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

With our client, you will connect creative and media workflows by using intelligent automation to make it easy and fast to produce and optimize ad creative, automate campaign management and provide best-in-class integrated reporting and intelligence across all digital channels.

Key Responsibilities:

• Partner with Customer Success Managers and GSA Leads to deliver strategic and. operational excellence for enterprise customer accounts.

• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.

• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.

• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.

• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.

• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.

• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.

• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.

• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts

Requirements:

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.

• Proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).

• Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.

• Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.

• A growth mindset—curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.

• Must work Eastern Time (EST) hours to support our U.S.-based global accounts

* This position is hybrid