Job Description

Our Client is one of Europe’s fast-growing B2B SaaS scale-ups, helping businesses transform the way they approach outbound sales through smart automation, personalization, and data-driven prospecting.

And they are looking for a proactive, commercially minded, and customer-obsessed Customer Success Manager who loves building strong customer relationships, driving product adoption, and helping customers unlock real value.

If you thrive in a fast-paced SaaS environment, enjoy working cross-functionally, and get energy from helping customers succeed and grow, this could be the perfect next step. You will report directly to the Head of Customer Success and partner closely with Product, Sales, Support, Marketing, and engineering to drive customer success, retention, and growth.

Key responsibilities:

As a Customer Success Manager, you will be the strategic partner for a portfolio of customers, helping them maximize value from our client's platform throughout their customer journey. You will manage a portfolio of B2B SaaS customers ranging from agencies, recruiters, and outbound sales teams to growth-focused businesses. You will combine relationship management, product expertise, customer education, retention strategy, and commercial awareness to ensure customers not only stay with them but also grow with them.

Your core responsibilities:

• Managing a portfolio of customers with a strong focus on retention, adoption, customer satisfaction, and growth.

• Acting as the primary point of contact and trusted advisor for customers.

• Leading customer onboarding journeys, including product demos, training, and implementation guidance.

• Helping customers maximize platform adoption and achieve their business goals.

• Proactively monitoring customer health, engagement, and usage to identify risks & opportunities early.

• Coordinating with Product, Engineering, Support, Sales, and Marketing to resolve customer challenges and drive customer satisfaction, retention, and growth.

• Escalating critical issues when needed and ensuring clear, proactive follow-up communication.

• Gathering customer feedback and translating insights into actionable recommendations for internal teams.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.

• Experience with B2B SaaS products in outreach or automation platforms.

• Strong understanding of customer onboarding, product adoption, retention, renewals, and growth opportunities.

• Experience working with CRM and customer success tools such as HubSpot, Intercom, or similar.

• Solid communication skills in English.

• Proven expertise in outreach technologies and industry best practices.

• Proven expertise in LinkedIn outreach and lead generation automations.

• The ability to manage multiple customer relationships while identifying risks and opportunities early.

* This position is hybrid