Job Description

About the Role

As our team and client base expand, we are looking for a highly organized, proactive, and relationship-driven People Operations & Client Specialist to join us! In this multifaceted role, you will serve as the operational backbone of our department, directly supporting the Head of People Operations.

This position sits at the intersection of Recruitment Operations, HR Administration, and Client Support. You will be responsible for the day-to-day execution, data management, and communication flows that keep our internal team thriving and our clients happy. If you are an exceptional communicator, love structured processes, and want a role where you can see the direct impact of your work daily, this is the perfect opportunity for you.

Your Key Responsibilities

Recruitment Operations & Execution (Primary Focus)

• Pipeline Management: Manage job postings across multiple platforms and keep the recruitment pipeline meticulously up to date.

• Candidate Sourcing: Assist with active headhunting and initial candidate sourcing to identify top talent.

• End-to-End Candidate Care: Handle regular candidate communication, conduct initial outreach calls, follow up on status, and coach candidates to set them up for success in our hiring process.

• Client Updates: Act as the operational liaison between talent and clients, providing regular, professional updates on candidate status.

• Hiring Logistics: Draft preparation emails, coordinate reference checks, format offer letters, and manage the full coordination of employee onboarding.

Client Relations Support

• Communication: Serve as a reliable, accessible point of contact for general, day-to-day communication with assigned clients.

• Workspace Management: Manage and monitor dedicated Slack workspace channels to ensure questions are answered, and communication flows smoothly.

• Meeting Preparation: Coordinate and, when needed, attend client meetings

Human Resources & Admin

• Meeting Coordination: Schedule and coordinate logistics for bi-monthly team meetings.

• Feedback & Surveys: Deploy bi-annual employee surveys and handle the initial data compilation of survey results for managerial review.

• Process Tracking: Ensure routine admin tasks and tracking remain organized and accurate.

Requirements

• Experience: Prior experience in recruitment coordination, HR administration, or a client-facing account management/support role. Those profiles with client-facing and recruitment experience will be highly preferred.

• Communication Mastery: Exceptional verbal and written English communication skills. You can adapt your tone perfectly whether you are coaching a candidate, managing a Slack channel, or updating a client.

• Organizational Powerhouse: You are structured, detail-oriented, and thrive when managing multiple moving pieces (candidates, clients, and internal data) without letting things slip through the cracks.

• Tech-Savvy: Comfortable navigating Applicant Tracking Systems (ATS), HRIS tools, Slack, and project management tools.

• Relationship Builder: You are highly empathetic and emotionally intelligent, and you can quickly earn the trust of both candidates and business clients.

• High Integrity & Discretion: You will be exposed to confidential internal data and client details; absolute discretion and high integrity are non-negotiable.

Why This Role is Unique

This isn't just a standard HR admin job. Because you will be supporting both internal operations and external client relations, this role offers a sustainable training pipeline. You will learn the business from the inside out, making this an incredible stepping stone for long-term growth in either People Operations or Account Management.

* This position is hybrid