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Vendors Teamtailor

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Vendors Teamtailor
Guatemala · Hybrid

Customer Success Specialist

Job Description

Our Client is a B2B marketing platform that pioneered the buyer experience no-code ABM category, the engine marketers use to build personalized landing experiences, content boards, and account based campaigns, tightly integrated with the 6sense and Demandbase ecosystem. They are a lean, fast moving team where marketers ship, automate, and see the impact of their work directly on pipeline.

About the role

Our Client is hiring a Customer Success Specialist. You will provide hands-on support that helps customers get value from our client's platform every day. This role is separate from the Customer Success Manager role and works alongside CSMs to support a group of accounts through customer enablement, meeting coordination, tactical troubleshooting, question response, documentation, and day-to-day assistance.

You will be a practical, customer-facing resource for users who need guidance, answers, and help moving work forward. The role is focused on service, responsiveness, process follow-through, platform adoption support, and making it easier for customers and CSMs to stay organized and productive.

Key responsibilities

  • Provide day-to-day assistance to customers and internal CSMs across an assigned group of accounts.

  • Respond to customer questions, clarify platform workflows, and help users navigate the platform's features and best practices.

  • Support customer enablement through training preparation, live walkthroughs, how-to guidance, and follow-up resources.

  • Assist with meeting management, including agenda preparation, note taking, action item tracking, recap creation, and follow-up coordination.

  • Help customers activate campaigns, update boards, organize content, personalize experiences, and troubleshoot common setup questions.

  • Coordinate with Customer Success Managers to keep account workstreams organized, visible, and moving forward.

  • Monitor support requests, customer asks, and open action items to ensure timely responses, clear status, and defined next steps.

  • Document recurring questions, customer needs, process gaps, and enablement opportunities for the CS team.

  • Partner with Product, Support, and Marketing as needed to route customer feedback and resolve tactical issues.

  • Contribute to scalable CS resources, including FAQs, playbooks, templates, meeting notes, and customer-facing enablement materials.

Requirements

  • 1-3 years in customer success, customer support, sales support, marketing operations, account coordination, or a similar customer-facing role.

  • A service-oriented mindset with strong follow-through and genuine comfort helping customers solve practical problems.

  • Clear, friendly, and professional communication skills across email, meetings, Slack, and customer-facing follow-ups.

  • Strong organizational habits, including meeting preparation, note taking, task tracking, and timely follow-up.

  • Comfort learning software platforms and explaining workflows to users with different levels of technical confidence.

  • Ability to manage multiple customer requests, prioritize urgent needs, and keep internal stakeholders informed.

  • Familiarity with Salesforce, Slack, Google Workspace, and AI tools such as ChatGPT, Perplexity, or Gemini.

  • Collaborative team player who works well with CSMs, Support, Product, Marketing, and Sales.

  • Detail-oriented, hands-on problem solver who can turn ambiguity into clear next steps.

  • Bachelor's degree preferred, or equivalent practical experience.

Nice to Have

  • Experience supporting B2B marketing, ABM/ABX, demand generation, campaign operations, or web/content personalization workflows.

  • Experience using platforms like Folloze, 6sense, Demandbase, Marketo, Eloqua, Outreach, Salesforce, or customer support tools.

  • Experience creating customer-facing documentation, enablement guides, meeting recaps, or internal playbooks.

  • Comfort helping customers with light troubleshooting, content organization, campaign setup, and platform adoption tasks.

* This position is hybrid

Locations
Guatemala
Remote status
Hybrid
Guatemala · Hybrid

Customer Success Specialist

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